Most stock-item orders are delivered within 3 to 10 business days from the order date. Custom orders and equipment may be longer. Please contact customer service for more information.

Most stock-item orders can be shipped within 24 hours and shipped using the method of your choice (overnight, second day or ground). For more information on our shipping policies, please click here. You can also contact our customer service department for answers to specific questions, including freight costs.

No. Please see our shipping policies page for more information.

Carstens allows pre-authorized returns on stock merchandise within 30 days of invoicing. Custom items are not returnable. For complete return policy details, please click here.

Carstens offers a limited warranty on all of our products. This warranty covers defects in workmanship and in factory-installed material. Most chart racks and WALLAroo® cabinets have a three year limited warranty. All of our products include a limited warranty of at least ninety days.

For complete warranty information, visit our Warranty page here. If you have any questions please don’t hesitate to contact us.

Carstens prides itself with manufacturing almost all of its products within 300 miles of Chicago, Illinois.

Yes, Carstens has been certified by the Women’s Business Enterprise National Council as a Woman-Owned Business Enterprise and by the SBA as a Woman-Owned Small Business. We can help you with your supplier diversity goals. For a copy of our certificate please email us at

Carstens has been an Illinois company since 1886.