Carstens’ Privacy Policy

We value your privacy and understand that you care about how and where your personal information is used. We take this seriously and appreciate your trust that we will always treat your information carefully and sensibly. Please review the privacy policy outlined below to learn more; by visiting our website, you are agreeing to the terms described.

  1. What Personal Information Do We Collect?
    1. Information You Provide. We receive and store information that you enter on our website. For example, this includes when you search for or buy a product or service, or when you supply information such as your address, phone number or credit card. You can choose not to provide certain information, but this may limit your ability to take advantage of some of our website’s features to the fullest extent. We use the information that you provide for purposes such as: responding to your requests, customizing future shopping for you, improving our website, and communicating with you. In addition, if you choose, we may share your information with other companies who provide goods or services that you are interested in. Please see the “opt-in/opt-out” selection in Section 4 of this policy to learn more.
    2. Cookies. Like many websites, we use “cookies.” Cookies are small programs that we transfer to your hard drive that allow us to recognize you and to provide you with a customized shopping experience. If you do not want us to use cookies, you can easily disable them by going to the toolbar of your web browser and clicking on the “help” button. Follow the instructions to disable cookies, which will prevent your browser from accepting cookies, or set the browser to inform you when you receive a new cookie. In addition, you may visit this and other websites anonymously through the use of utilities provided by other private companies.
    3. Other Information. Every computer has an IP (Internet Protocol) address. IP addresses from computers that are used to visit our website are noted. In addition, we automatically collect other information such as email addresses, browser types, operating systems, and the URL addresses of sites clicked to and from this site.
    4. Information From Other Sources. We may receive information about you from other outside sources and add it to the account information we have on file. This may include updated delivery and address information from our shippers or other sources. This new information is used to keep our records up to date and more easily deliver your next communication or shipment.
  2. How Do We Use Your Information?
    1. Customized Shopping. We use your information to better serve you by providing a customized shopping experience.
    2. Agents. We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and email, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.
    3. Special Offers. We may send you special offers from time to time, unless you choose to “opt out” of receiving such offers. In addition, we may also send you special offers from other companies. Again, you may “opt out” from receiving these offers if you wish. If we send you offers from other businesses, we do not share your personal information with them; the offers come directly through us. Please see the “opt-in/opt-out” selection at the end of this policy for more information.
    4. Business Transfers. As we continue to develop our business, we may buy or sell stores or assets. In such transactions, customer information is generally one of the transferred business assets. This also applies to the unlikely event that another company acquires us; customer information will be one of the transferred assets.
    5. Law Enforcement. If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
  3. How Do We Protect the Security of Your Information?
    1. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
    2. We use encryption to protect your information contained in our customer list.
    3. We use a firewall to protect against unlawful intrusion.
    4. We limit access to your information on a “need to know” basis.
    5. We transmit the entire credit card number to the appropriate credit card company during order processing.
    6. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
    7. No system can guarantee absolute security, just as the finest lock cannot guarantee physical security. However, we take every reasonable precaution to assure that your data is secure.
  4. Your Choice: Opt in or Opt out.
    1. It is your choice whether to receive emails or special offers from us. All emails include an include an unsubscribe link that you can use to remove yourself from the email list.
  5. Children
    1. We do not sell products or services to children. If you are under 18, you may use this site only with involvement of a parent or guardian.
  6. Other Websites
    1. We may offer links to other various websites from this site. If you link to another site, the privacy of your information is dependent on the specific policy of that outside website. We strongly urge you to check the privacy policy of other sites you visit. Not all sites guarantee that they will not share your personally identifiable information with others.
  7. Contact Us
    1. If you would like to learn more about our privacy policy, or to access your personally identifiable information contained on our website, you may contact us at 1-800-782-1524. You will be required to provide specific information to verify your identity to ensure that your personal information is not released to others. We reserve the right to modify this policy at any time in the future. If we do so, notice will be posted on our home page.