Shipping & Returns
What are your shipping and return policies?
Shipping
All sales are F.O.B. factory, unless otherwise stated in writing by Carstens. At our option, we will prepay freight and charge Buyer for the cost thereof. Carstens will comply with Buyer’s routing instructions if possible. However, method of delivery and routing shall be at Carstens discretion. Notwithstanding any agreement to pay freight, delivery of articles purchased hereunder to a common carrier or licensed trucker shall constitute delivery to Buyer and all risk of loss or damage in transit shall be borne by Buyer.
Claims
Loss or damage in transit is Buyer’s Risk. This includes all shipments – regular and drop. Inspect all shipments for visible damage upon receipt of goods. Record all visible damage on delivery receipt. Report concealed damage (damage noticed once carton is opened) to delivering freight carrier within twenty-four (24) hours of receipt of shipment. Claims for shortages within cartons will not be considered unless Carstens is notified, in writing or by phone, within ten (10) days of receipt of shipment.
Returns
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No goods may be returned without express prior permission. All return shipments must be prepaid and clearly marked with the return authorization number issued by Carstens. All authorized returns are subject to a 20% restocking charge or a $10.00 minimum, whichever is higher. Return goods must be in unused, resalable condition, and may not be older than thirty (30) days. Freight collect returns will not be accepted. Damaged items will be billed at full repair cost if original cartons are not used for return or if goods have been improperly packed. In addition, Carstens reserves the right to refuse such shipments. Return authorization becomes null and void after thirty (30) days from the date of issue. Goods will not be accepted after this period. Parts are not returnable for credit. Modified or custom-made goods are not returnable. All Carstens equipment is shipped assembled. Equipment returned to Carstens in knocked-down, disassembled or used condition cannot be credited under any circumstances.
Refunds
All requests for refunds will be reviewed on a case by case basis.
