Frequently Asked Questions

Q?

Is Carstens a certified women-owned business?

A.

Yes, Carstens has received certification as a women-owned business by the Women’s Business Enterprise National Council (WBENC). For a copy of our certificate please email carstens@carstens.com.

Q?

In what year was Carstens incorporated?

A.

Carstens has been an Illinois company since 1886.

Q?

Where are Carstens’ products manufactured?

A.

Carstens prides itself with manufacturing almost all of its products within 300 miles of Chicago.

Q?

Is expedited delivery available on Carstens’ products?

A.

Most stock-item orders can be shipped within 24 hours and shipped using the method of your choice (overnight, second day or ground). For more information on shipping policies, please click here, to contact Carstens’ customer service for specific details, including freight costs.

Q?

What is the turnaround time for an order placed with Carstens?

A.

Most stock-item orders are delivered within 3 to 10 business days. Custom orders and equipment may be longer. Please contact Carstens’ customer service for more information.

Q?

What is Carstens’ return policy?

A.

Carstens allows pre-authorized returns on stock merchandise within 30 days of invoicing. Custom items are not returnable. For complete return policy details, please click here.

Q?

Is there a drop ship fee?

A.

No. Please see our shipping policies for more information.